Our mission is to provide the “BEST” Quality Collection Services to our Clients through:
Our CLIENTS are our chief priority and are to be treated with fairness, honesty, consistency and respect. They will act as Ambassadors of our organization to others in the industry. They will help create opportunities for all that work at Financial Recovery Services.
Our GOALS for production, quality, commitment and teamwork will help us to exceed client expectations and establish us as leader in the industry.
Our VALUES of trust, integrity and excellence will be the benchmark that all seek.
Our COMMITMENT is to be understood as the “BEST”.
Our EXPECTATIONS for performance which includes accuracy, efficiency, timeliness, confidentiality, creativity and professionalism will solidify our relationships and allow them to flourish.
Our EMPLOYEES are our greatest asset. They create the environment that we all work in every day. It is the fellowship of teamwork that is the most vital ingredient in the formula of success.
Our COMMUNITY is part of our environment. Our success is dependent on organizational and individual involvement to help nurture the communities in which we work and live.
Have fun. Have fun. Have fun.
Choose to be happy. Choose to seek excellence. Remember that you “Get to” rather than “Have to”.
Take the initiative to resolve problems. Take ownership. If you hear it or see it, it’s yours. Take care of it.
Answer the phone promptly with a smile on your face. It’s an opportunity.
Seek first to understand, then to be understood.
Respect and reinforce the power of teamwork. Treat co-workers with respect and concern with an emphasis on coaching and encouragement.
Do something for someone else today, it makes you feel good.
Take responsibility for cleanliness of the office on the inside and the outside. Be responsible for maintaining it.
Promote professionalism through personal appearance.
Think positive, we are what we think about all day long.
Be honest and truthful at all times.
Always speak positively about Financial Recovery Services, in and outside of the office. Be an Ambassador.