Value Added Services at Financial Recovery Services, Inc.
www.fin-rec.com – our Website securely provides everything at your
fingertips. In addition to corporate and industry information and
entering applications for employment, our protected client area allows
you to audit accounts, obtain reports, updates, past remittance
statements and more…
Comprehensive Coverage – Our collectors are working for you from
8am to 9pm in all U. S. time zones, even on Saturdays and Sundays
Auditing – At FRS, our Compliance Team takes a unique and
pro-active approach to assure quality collection efforts are being
achieved “across the board”. We prefer to be pro-active rather than
re-active to assure our clients that we exceed minimum requirements
on all accounts placed.
Monitoring – At FRS, our Compliance Team monitors and scores a
random sample of calls that each representative completes. This helps
to ensure that we are addressing all workstandards and that communications
are conducted in accordance with state and federal laws.
Electronic File Transfer – In order to increase efficiencies and
get your money to you as soon as possible, client files and remittances
are transmitted electronically. Our data processing department can
integrate any file layout or production platform.
Designated Customer Service Representative – Each client is
assigned a single point of contact to handle all routine administrative
needs. This ensures that your requests are handled without confusion.
Custom reports can be created for each client as is needed.
Legal Collections – Most accounts do not require litigation.
If commencing a suit is warranted, and it is authorized by our client,
we can assist in this process in a non-legal capacity, including the
forwarding of the file to an attorney – anywhere in the United States.
Skiptracing – We utilize a series of skip tracing tools including
on-line tools and well as batch processing.
Bilingual Capability – We offer bilingual and Spanish-only customer
contact solutions enabling you to effectively service clients in the
growing Hispanic marketplace. Our Automated Voice Response and Live Agent
resources offer you high quality, high-volume call processing for
Spanish-only and bilingual contact programs.
Comprehensive Data Security – Our facilities are fully equipped
with state-of-the-art security to protect your data. We incorporate
sophisticated network firewalls and intrusion detection systems to
prevent and detect any potential compromise. We have implemented card
access systems and CCTV surveillance at all of our facilities to ensure
that only authorized personnel are handling sensitive information and
every employee is subject to a background check.
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