Take Your Collections Career to the Next Level with FRS
Are you ready to step into a high-impact role in financial recovery and account management? Join Financial Recovery Services (FRS) as a Senior Account Manager and help clients recover outstanding balances while building your career in a fast-paced, performance-driven environment.
Whether you’re continuing your journey in debt collection, or looking to grow in a team that values development and performance, FRS provides the structure, support, and growth opportunities you need.
What to Expect in a
Senior Account Manager Role
What to Expect in a Senior Account Manager Role
As part of our Operations Department, you’ll work closely with your Team Leader or Production Manager to manage a portfolio of aged receivables, connect with consumers, and drive positive outcomes.
As a Senior Account Manager, You’ll:
- Manage a portfolio of accounts using our Collection Resource System (CRS)
- Contact consumers via phone/email to resolve outstanding financial obligations
- Document all conversations accurately and in compliance with FDCPA and state laws
- Skip trace to locate updated contact information as needed
- Track your performance through daily reports and working toward monthly goals
- Maintain consistent coverage across all assigned accounts
No Collections Experience? We’ll Help You Succeed
While prior experience in collections or customer service is preferred, we offer paid training to support your development in:
- Understanding debt collection laws (FDCPA & state regulations)
- Mastering tools like CRS, CBR, and Fast Data
- Sharpening your communication and problem-solving skills
- Learning sales techniques to drive successful consumer engagement
Qualifications and Top Skills for Senior Account Manager
Qualifications and Top Skills for Senior Account Manager
Qualifications
- High school diploma or GED required; some college or technical training preferred
- 6+ months of experience in collections, sales, customer service, or a similar field preferred
- Must pass FDCPA exam and obtain collector license (training provided)
- Basic math, computer, and phone operation skills required
- Strong interpersonal and conflict-resolution skills
You’re a Great Fit If You:
- Are confident on the phone and thrive in a call center environment
- Are analytical, detail-oriented, and motivated by performance goals
- Communicate clearly — both verbally and in writing
- Adapt easily to change and enjoy solving problems
- Understand or are willing to learn skip tracing and collections best practices
- Speak Spanish? That’s a big plus!
Compensation, Bonuses, and Benefits
- Competitive hourly pay + uncapped monthly performance bonuses
- Full training provided — collections or call center experience helpful but not required
- Advancement path toward Senior Account Manager status (performance-based)
- Health, dental, and vision insurance options
- Paid time off, paid holidays, and a supportive team culture
- Mentorship, coaching, and ongoing development
